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Privacy Policy

Last updated: 18 January 2026

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ProTech Mobile Mechanics (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Business name: ProTech Mobile Mechanics
Business type: Sole Trader
Email: info@ProtechMobileMechanics.co.uk
Telephone: 07XXXXXXXXX
Website: www.protechmobilemechanics.co.uk

We are the data controller responsible for your personal data.

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2. Personal Data We Collect

We only collect personal data that is necessary for the operation of our website and the provision of our services. This data is collected solely for the following purposes:

  a) Website Analytics

  We collect limited, anonymised data via Google Analytics to understand how visitors use our website. This data helps us improve     website performance and user experience and may include:

  • Pages visited

  • Time spent on the website

  • Device and browser type

  • Approximate location (city/region level)

  This information does not directly identify individual users.

  b) Customer Enquiries and Bookings

  When you contact us via our enquiry forms, email, phone, or messaging services, we collect personal data only for the purpose       of:

  • Providing quotations

  • Booking vehicle repairs or servicing

  • Communicating with you about the services you have requested

  This may include:

  • Name

  • Contact details (email address, phone number)

  • Vehicle details (registration, make, model, and relevant service information)

  • Location or address for mobile service visits

  We do not collect personal data for unrelated purposes.

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3. How We Collect Your Data

Your data may be collected when you:

  • Contact us via our website, phone, email, or social media

  • Request a quote or book a service

  • Use our website (via cookies or analytics tools)

  • Provide information during the course of vehicle repair or servicing

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4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contract: To provide vehicle repair or servicing you have requested

  • Legitimate interests: To respond to enquiries, manage our business, and improve services

  • Legal obligation: For accounting, tax, or regulatory compliance

  • Consent: Where you have explicitly agreed (e.g. marketing communications)

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5. How We Use Your Data

We use your personal data only for the purposes for which it is collected. Specifically, this includes:

  • Analysing website usage through Google Analytics to improve website performance

  • Responding to enquiries

  • Providing quotations

  • Booking and carrying out vehicle repairs or servicing

  • Communicating with you in relation to requested services

We do not use your personal data for unsolicited marketing and we do not sell or rent your personal data to third parties.

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6. Data Sharing

We may share your data only where necessary, including with:

  • Accountants or legal advisers

  • Payment processors

  • Parts suppliers (where required to fulfil a service)

  • HMRC or other authorities where legally required

All third parties are required to handle your data securely and lawfully.

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7. Data Storage and Security

We take appropriate technical and organisational measures to protect your data, including:

  • Secure devices and password-protected systems

  • Limited access to personal information

  • Secure storage of digital and paper records

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Data Retention

  • Customer enquiry and booking data is retained for up to 24 months after last contact

  • Financial and invoicing records are retained for 6 years to meet HMRC legal requirements

Data is only retained for as long as necessary for the purpose it was collected or as required by law.

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8. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

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9. Cookies & Google Analytics

Our website uses cookies to improve functionality and to understand how visitors use our site.

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Google Analytics

We use Google Analytics, provided by Google LLC, via our Google Workspace account, to collect anonymised information about how visitors use our website. This may include:

  • Pages visited

  • Time spent on pages

  • Device and browser type

  • Approximate location (city/region level)

Google Analytics uses cookies to collect this information. The data collected is aggregated and does not directly identify you. IP anonymisation is enabled where available.

The lawful basis for using analytics cookies is your consent, which you can give or withdraw at any time.

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Managing Cookies

You can:

  • Accept or reject non-essential cookies via our cookie consent banner (where shown)

  • Control or delete cookies through your browser settings

If you disable cookies, some parts of the website may not function as intended.

For more information on how Google uses data, please see Google’s Privacy Policy.

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10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

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11. Contact Us

If you have any questions about this GDPR & Privacy Policy or how your data is handled, please contact:

ProTech Mobile Mechanics
Email: [Insert business email]
Phone: [Insert business phone number]

This policy is provided as a general template and should be reviewed to ensure it reflects your specific business practices.

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